FAQ

The Ins and Outs of How We Do Business

Payment

How much will it a cost for a 2 bedroom clean?


Please click here to see our price charts




How will I pay you?


We have an online booking service where once you are happy with the terms and conditions you can make payment through this facility. We also do have the option of you being invoiced with a bank transfer or paying cash.





General

What’s included in a regular clean?


Please click the following link which will direct you directly to our price list.




How many hours will it take to clean my 2 bedroom apartment?


We require a minimum booking slot of 2 hours. A 2 bedroom apartment with 2 bathrooms would require a booking of 3 hours.




What if I would like a one - off clean?


Yes we do provide that service, before giving you a quote we would like to understand what type of clean you are opting for, for eg some of our clients book us for a deep clean booking to be scheduled for a clean up after builders attend etc.




Do I have to enter into a commitment plan for a regular household clean?


Some cleaning plans require a minimum commitment. Based on a regular household clean we take a minimum of a one months commitment.




What's the process for cleaners who are interested in joining the Blitz team?


Every employee of blitz cleaning under goes a thorough venting process which includes, interviews, background check and references. Blitz has a vast network of experienced cleaners and we insure you that every employee is trust worthy and professional.




Can I meet my cleaner before my first scheduled clean?


Yes, this is part of our process. Based on the time and the date of your request, we work to assign the best professional available. In this time you can go over what things you like and any specific special touches you require.




What is the process if I am not happy with the cleaner?


If you have any issues with your cleaner, please let your Blitz Cleaning manager know as soon as possible. If we cannot resolves the issue we will assign you an alternative cleaner.




Do I need to supply cleaning products and equipment?


No, each cleaner will come prepared with their own products and equipment, however we do understand that some of our clients have particular products they like to be used as that’s what best for them. So if that’s the case this can be arranged prior to the clean




Are you guys insured?


Yes, Blitz Cleaning has full liability insurance for your peace of mind. If you would like to be supplied with details please contact your local manager.





Billing & Pricing

Please refer to our Terms and conditions for more information.

Payments Accepted

We accept online payments from bookings made online via our website.
We accept cash payments from appointments made via phone, in-person and email. 

We accept Direct Bank Transfer payments from appointments booked, online, in-person, via email and via phone.

Cancellation Policy

The Customer can cancel the scheduled services by giving no less than 48 hours prior notice in writing. If the service is booked with less than 48-hours from when it takes place, the Client waives the right to cancel the booking. In case the service is cancelled by booking online, the customer will loose their deposit as a cancellation fee. If the Customer reschedules the service to a different day & time, no cancellation/rescheduling fee is required.

Satisfaction Guarantee

We employ a 48-hour quality check guarantee. 
If are not happy with the service and quality of the clean provided we will rectify the issue within 48 of your previously scheduled appointment.